Resources
Explore the latest insights through articles, webinars, and best practices.
No Results Found
The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.
2023 oCX Leaders
In today’s business landscape, ‘short-termism’—the focus on immediate financial results—dominates corporate strategy, often at the cost of long-term planning and sustainable growth. This trend poses a significant challenge for C-Suite executives, who face pressure to deliver quick financial returns, potentially compromising product quality and service. This article explores the critical intersection of short-termism and Customer Experience (CX), highlighting the need for CX professionals to demonstrate the long-term financial benefits of customer-centric strategies. Understanding this balance is essential for aligning immediate actions with the enduring health and loyalty of the organization.
read moreThe Million-Dollar Question About CX: Is It Worth the Effort?
In today’s business landscape, ‘short-termism’—the focus on immediate financial results—dominates corporate strategy, often at the cost of long-term planning and sustainable growth.
read moreShopee vs Lazada: What to expect in 2024?
Shopping on Lazada and Shopee: What to expect in 2024? In our series of marketplace platform analyses, we previously delved into the dynamics of eBay versus Rakuten and Amazon versus Etsy. Now, turning our focus to Southeast Asia, we scrutinize the customer...
read moreeBay vs Rakuten: Holiday Shopping Analysis
Embark on an exploration of Rakuten versus eBay in the online marketplace arena. Discover Rakuten’s innovative rewards system and diverse merchant network, challenging eBay’s traditional auction model. Dive into the unique appeal of each platform and unlock secrets to maximizing your shopping experience.
read moreEtsy vs Amazon: An Analysis of Holiday Shopping 2023
Dive into the ultimate guide for your holiday shopping adventure! Discover the game-changing trends in consumer spending, unravel the mysteries behind Amazon’s global dominance, and explore Etsy’s unique charm in supporting small businesses.
read moreIntroducing oCX, the New, AI-Generated CX Metric
Whenever a company is seeking to evaluate the quality of its customer experience, nothing is more important than the opinions of the customers who actually have the experience. This is why virtually all metrics designed to measure CX quality today are derived from surveys administered directly to customers.
read moreBenefits of AI-Enhanced CX Management Systems
Here is the three main benefits of CX management systems fueled by artificial intelligence and how they are transforming the ways we do business.
read moreBest Real-World Examples for Predictive Customer Analytics
The power of predictive NPS enables companies to design and execute Customer Experience processes with an optimized effort.
read moreDon’t Ghost Your Customers! Close the Loop
The fundamental essence of a highly successful close the loop program is real-time customer engagement capability powered by AI-based CX automation platforms.
read moreCustomer Obsession: Vital Component of Growth
A taste of customer perspective won’t be enough to propel business growth. It is becoming increasingly vital for brands to understand evolving customer journey trends.
read moreNo Results Found
The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.
Engaging Employees for CX Success
How to create engaged employees who will “go the extra mile” at their own choice through a customer-centric culture?
read moreExperience Design and Management
Customer journey mapping and customer experience management programs have become intertwined essential tools to drive business growth.
read moreContextual Relevance to Drive Continuous Improvement in CX
How can companies leverage voice of the customer (VoC) to understand the context of the experience and improve customer journeys?
read moreSmart Customer Experience to Drive Real-Time Action
On Demand Webinar Smart Customer Experience to Drive Real-Time Action
read moreNo Results Found
The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.
Consumer Perspectives: Top Online Marketplace Brands
- AI based analysis of 485,000 customer reviews in 2023 of top 85 brands in the world including Amazon, Ebay, Myntra and Rakuten
- Introduction of oCX: Observational Customer Experience score – an objective metric to quantify customer reviews
- Champions and Contenders of Online Marketplaces by oCX
- Cultural and local trends in online marketplace experiences in North America, South America, Europe, Middle East and Asia Pacific
Consumer Perspectives: Top Online Food Delivery Brands
- AI based analysis of 350,000 customer reviews in 2023 of top 80 brands in the world including DoorDash, Uber Eats, Just Eat and Grab
- Introduction of oCX: Observational Customer Experience score – an objective metric to quantify customer reviews
- Leaderboards across service quality, ease of use and delivery time
- Cultural and local trends in food delivery experiences in North America, Europe, and Asia
Request a Demo
Seeing is believing
Learn how to apply AI to analyze all the various CX ”signals” generated by your customers via surveys, text, complaints, social media, and other interactions. Discover how to quickly identify and flag the most important problems and opportunities, and then better prioritize your investments.