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Explore the latest CX insights through articles, webinars, and best practices.

A Royal Road to Listening to Your Customers

According to a research by Oracle, 86% of consumers will pay more for better customer experience. Increased competition is forcing companies to differentiate through the experience they provide to customers

Case Study Koctas

The number one home improvement retailer and part of Kingfisher Group in Europe increased its Net Promoter Score by 60% only in nine months and boosted its customer-centric culture.

A Royal Road to Listening to Your Customers

According to a research by Oracle, 86% of consumers will pay more for better customer experience. Increased competition is forcing companies to differentiate through the experience they provide to customers

How to Create Customer-Centric Culture?

Delivering superior customer experience is the result of a customer-centric culture which starts with people. They are not your customers they are your employees.

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