MEET ALTERNA CX SOLUTION
The simple way to manage CX
Listen, act, monitor. Essential set of tools to measure and manage customer experience.
Real time feedback
Listen to voice of customers everywhere they interact. Collect feedback across the customer journey from 10+ channels including web surveys, in-app, email, SMS and IVR.
Improve CX daily. Alerts triggered from satisfaction surveys or customer conversations in open ended text. Automated improvement tasks assignment, tracking and closure.
Analyze customer emotions and conversation topics in social media, competitor comments and surveys effortlessly. Trigger action alerts when needed.
Easy drag and drop interface to explore and categorize any text data
Predict customer emotions such as happiness, confusion, anger and delight at the moment of customer feedback.
Use AI based models to predict satisfaction without asking customers and to understand the expected impact of specific actions on business KPIs.
Predict the satisfaction of every customer in your base, including those who do not respond to surveys
Predict the effects of specific improvement actions on key business metrics such as NPS, retention and revenue. Prioritize decisions accordingly.