MEET ALTERNA CX SOLUTION
The Simple Way to Manage Customer Experience
Alterna Core

Alterna Core
Listen, act, monitor. Essential set of tools to measure and manage customer experience.
Real time feedback
Live dashboards
Action management
Alterna Text
Analyze customer emotions and conversation topics on social media, competitor comments and surveys effortlessly. Trigger action alerts when needed.
Intent detection
Topic explorer
Easily drag and drop interface to explore and categorize any text data
Emotion identification

Analyze customer emotions and conversation topics on social media, competitor comments and surveys effortlessly. Trigger action alerts when needed.
Intent detection
Topic explorer
Easily drag and drop interface to explore and categorize any text data
Emotion identification
Alterna Digital

Alterna Digital
Analyze the digital footprints of the customer.
Analyze customer journeys and scenarios proactively (without surveying customers)
- Create scenarios from stream data sourcing from the mobile, web or other 3rd party logs and event data
- Get insights on journey and scenario statistics and trends
- Identify bottlenecks in customer journeys as they are happening
- Conduct customer level profiling and journey details
Take actions on defined triggers
- Attach real-time surveys at the end of multiple-step journeys
- Activate tasks or alerts to other users or systems based on specific journey triggers
- Use workflow designer to manage scenarios and actions
Alterna Predict
Alterna Predict
Use AI based models to predict satisfaction without asking customers and to understand the expected impact of specific actions on business KPIs.