How AI Improves Marketers’​ Creativity

How AI Improves Marketers’​ Creativity

Written by Don Peppers, Author, Speaker and CX Expert  In just the last couple of years I’ve encountered an increasing number of vendors offering marketers an array of innovative tools based on artificial intelligence and machine learning. Of course, the discipline of...
How To Enable Frictionless Customer Experiences?

How To Enable Frictionless Customer Experiences?

  Most companies today deploy Voice of Customer programs and measure customer experiences every day by sending surveys to their customers. Yet, most of these programs do not produce the desired results in customer experience, and often the feedback of customers...
How is AI transforming Customer Experience?

How is AI transforming Customer Experience?

A controversial technology Interest in AI has been steadily increasing for the last decade or so. Leading tech companies anticipated long ago, a great technology that can transform their business. Two shining examples can be IBM’s Watson defeating humans in Jeopardy...