Customer experience management was complicated.
We simplified it.
Alterna CX solution helps companies manage CX and get better results.
Have full control
Design and manage CX research and reporting by yourself, skip knocking on multiple doors
Get timely insights
Use ready set of tools to gather feedback from customers anytime, anywhere, effortlessly
Make smarter decisions
Detect action areas and understand why with simplified AI technology
Improve CX everyday
Route issues to employees in real time with actionable insight, improve where it delivers most
Case in action: Europe’s leading bank manages CX proactively
Akbank, one of the leading banks in Europe, uses Alterna CX to measure customer experience everyday in more than 800 of its branches, digital banking channels and its contact center. Going beyond transactional NPS surveys, Akbank uses text analytics and behavioral signals to make real time interventions and proactively manage customer experience.
Case in action: Top retailer improves CX
Koçtaş, one of the largest home improvement retailers and part of Kingfisher Group in Europe, increased its Net Promoter Score by 5 points in high traffic stores in its first 3 months and boosted its customer centric culture with Alterna CX. Real time feedback collected from customers enables stores to resolve customer issues immediately; front line have visibility into store results to make small changes with high impact.
Case in action: Japan based insurer improves claims journey
Sompo Japan Sigorta, the Turkish subsidiary of Sompo Japan Tokyo has increased claims NPS score by 9 points following improvements within 3rd party services in auto and property products.