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Engaging Employees for CX Success

Engaging Employees for CX Success

May 28, 2019 | Webinar

Engaging Employees for CX Success An expert opinion webinar with Andrew Shea, Coach and Leadership Development Specialist and Poyraz Ozkan, Co-Founder of Alterna CX There is an undeniable link between employee experience and customer satisfaction. Customer service...
Improving Employee Engagement by Listening to VoE

Improving Employee Engagement by Listening to VoE

May 8, 2019 | Blog

The Link Between Customer Experience and Employee Engagement A lot of research points out the undeniable link between customer experience and employee engagement. And with the increasing influence of agile in the way of working of organizations, it is much more...
Case Study Koctas

Case Study Koctas

May 8, 2019 | Our Impact

Case Study: Koçtaş “ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and take...