alterna experience management
Alterna action center for continuous improvements
- Create an alert for every question type on surveys – for multiple selection questions, choose one or more
- Track satisfied or unsatisfied customers with greater/equal/fewer filters
- Trigger emotion, topic, sentiment, or intent from open-end text feedback and filter on the alert list
- Process alerts from four different channels based on your preferences – email, SMS, triggering a survey, or a different task management tool with Alterna APIs.
Related Resources
Smart Customer Experience to Drive Real-time Action
A webinar: Developing a Voice of Customer program that can drive real-time action. Watch now
How to Enable Frictionless Customer Experiences?
Here are some effective insights on making the customer experience better for the customer and more efficient for your business. Read more
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